Website Terms & Conditions
Last updated: 28 September 2026
1. Who operates this website
Healthcare Standards Group is a trading style of Rees Clayton Solicitors Ltd. Rees Clayton Solicitors Ltd is registered in England and Wales under company number 10509332. Its registered office is The Ace Enterprise Centre, Cross Street, Nelson, Lancashire, BB9 7NN. The firm is authorised and regulated by the Solicitors Regulation Authority, SRA number 635563.
Contact us at contact@healthcarestandardsgroup.co.uk or 020 3337 6322. Further information is available on our regulatory information page.
2. What these terms cover
These terms explain the use of this website, its guides and enquiry tools. If the firm agrees to act for you, separate client-care and engagement terms will explain the work, funding arrangements and responsibilities for your matter. These website terms do not replace those terms.
3. General information and individual advice
Website content and downloadable guides provide general information about medical negligence claims, principally in England and Wales. They are not legal or medical advice tailored to your circumstances. Law, procedure and available information can change.
A claim checker or form submission does not decide whether you have a claim, its likely value or its deadline. Every matter depends on its facts and evidence. Seek individual advice promptly where a deadline may apply. Do not delay medical treatment or urgent assistance because of information on this website.
4. Making an enquiry
Sending an enquiry asks the firm to consider whether it can assist. An automated acknowledgement confirms receipt only. It does not confirm that the firm has accepted instructions or agreed to protect a deadline. We will confirm separately if we agree to act, subject to the necessary checks and agreement of engagement terms.
Please provide accurate information to the best of your knowledge. If you contact us for someone else, explain your relationship and authority. Provide only information relevant to the initial enquiry; we can explain how to supply further documents securely if needed.
Website enquiries are not monitored as an emergency service. If a legal deadline is close and you have not received confirmation that the firm is acting, seek urgent advice rather than relying on a submitted form.
5. Privacy and cookies
Our Privacy Policy explains how personal information is used. Our Cookie Policy explains cookies and similar technology. An enquiry or use of this website does not itself give consent to unrelated marketing.
6. Using and sharing website content
Rights in this website and its content belong to the firm or the relevant rights holders. You may read, download and print content for personal reference and share it with someone advising or assisting you, keeping any attribution and notices intact.
Please obtain permission before republishing or commercially reusing our content, except where the law permits otherwise. Do not present altered content as our advice or imply an endorsement or association without permission. Do not misuse the website, upload malicious material or attempt unauthorised access.
7. Links, availability and corrections
Links to other websites are provided for information. Unless expressly stated, a link is not an endorsement. Third-party websites have their own terms and privacy arrangements.
We aim to keep the website useful and accurate, but cannot promise uninterrupted access or that every page will reflect every recent change. Please contact us if you identify an error or accessibility problem.
8. Responsibility and your rights
Nothing in these terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted. Your statutory rights, including applicable consumer rights, remain unaffected. The general-information wording above does not remove any duty the firm owes you under the law or an agreed engagement.
9. Concerns and complaints
Please contact us with questions about the website or these terms. For complaints about the firm's legal services, see our Complaints Procedure.
10. Changes and applicable law
We may update these website terms and show the revised date on this page. Updates do not retrospectively alter an agreed client engagement. These terms are governed by the law of England and Wales, subject to any mandatory protections that apply where you live. Nothing here removes a consumer's right to bring proceedings in a court available to them under applicable law.