Complaints Procedure

Healthcare Standards Group is a trading style of Rees Clayton Solicitors Ltd. If you are unhappy with the legal service you have received, the firm’s published complaints handling procedure explains how your concern will be addressed.

How to raise a complaint

You can first speak to the person dealing with your matter. If you would rather speak to someone else, the firm’s complaints lead is Vaqas Latif, a director of Rees Clayton Solicitors Ltd. You can write to the firm at The Ace Enterprise Centre, Cross Street, Nelson, Lancashire, BB9 7NN. The firm’s full procedure gives its complaints contact details.

What happens next

The firm will acknowledge your complaint, investigate it and provide a response. Its published procedure sets out the stages and timescales, including how to ask for a review if you are dissatisfied with the decision.

If your complaint remains unresolved, the published procedure explains when you may be able to refer it to the Legal Ombudsman. It also explains how to raise concerns about the firm’s conduct with the Solicitors Regulation Authority.

Read Rees Clayton Solicitors Ltd’s full complaints handling procedure